GENERAL FAQS

Q. - I am having problems downloading an image, what am I doing wrong? What steps should I follow?
Q. - What is a lightbox?
Q. - How can I share my lightbox?
Q. - Where may I make changes to my personal information, including password?
Q. - Do you off invoices for orders?
Q. - Why am I not receiving communication emails from you?
Q. - How can I search for my images on your site?
Q. - Do you Offer EXIF information for photos? What is EXIF information?

I am having problems downloading an image, what am I doing wrong? What steps should I follow?

Our site supports two methods of download for you to select from.

1. Download to your computer
2. Download to screen

Download to your computer allows you to download a file, directly to your hard drive, to a folder location of your choice. This gives you to option to go back to this image at any time for future use.

Download to screen will display the image immediately within your browser. You will immediately have to right click (left click if you are left handed) and choose SAVE PICTURE AS and then choose a destination of where you wish to store your image. Please keep in mind that if you navigate away from this page without first saving your image, you may loose this image and will have to download the image again. You are allowed up to 24hrs to download the identical image, without credits being deducted, however this can be an inconvenience to you if you do not save your image right away.

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What is a lightbox?

A light box, in the graphics world USED to be a large table like surface, with a white top, and a fluorescent light beneath to illuminate from below. Photographers and alike used to place film negatives on the surface to illuminate the negative and select what images would be used for printing in projects.

In the current digital age, we have kept this same concept. You still have the option to add images to a separate image collections area, called your “lightbox”. You also have the option to keep this collection of images (lightbox) for your own personal viewing, or sharing with others on your team, or sharing with the entire Image Catalog community.

To add an image to your lightbox is simple. You first must have an account with Image Catalog. When your account is active, and you find an image to add to your lightbox, click on the image to bring up the image detail screen (if you are not already there). On the image detail screen, below the image will be a drop down menu. This menu will contain the option to “Add this image to new lightbox”, or if you have any existing lightboxes, you may choose to add it to a particular lightbox. If you are adding this image to a new lightbox, you will be presented with a screen where you simply give your lightbox a name and a brief description.

Name: Holiday Brochure Project
Description: A collection of images to use for our holiday brochure.
Keywords: holiday, Christmas, festive.

The keywords field may be filled in if you wish to share your lightbox with the entire Image Catalog community. If you have chosen, from your lightbox options, to share your lightbox with the Image Catalog community, when a user types in a keyword that matches your keyword, your lightbox would appear for viewing.

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How can I share my lightbox?

Image Catalog allows you to share your lightbox with others. To share a lightbox, you must have an account set up, with a lightbox already created.

1. From the Home > My Lightboxes menu select View from the far right column of the lightbox you wish to share.
2. You are now in your lightbox. Home » My Lightboxes » Project Name. From the Lightbox Options menu, listed above your images, select the option “Share”.
3. In the Member name box, enter the users name (this is not an email address), of whom you wish to share your light box with.
4. You also have the option to give them access to edit your lightbox by selecting the check box “Allow member to edit this lightbox?”

Another way you may wish to share your lightbox would be by email. This is handy if you do not know the users Member Name, or if the person you wish to share your lightbox with does not have an Image Catalog account.

1. From the Home > My Lightboxes menu select View from the far right column of the lightbox you wish to share.
2. You are now in your lightbox. Home » My Lightboxes » Project Name. From the Lightbox Options menu, listed above your images, select the option “Email”.
3. Enter the email address of the recipient in the “Email to:” box (i.e. john.doe@servername.com)
4. Enter the title of the email in the “Subject:” box i.e. “Check out my lightbox for the Jackson project”
5. Enter any accompanying comments in “Your Comments:” box, (i.e., Here are some images that I thought we might want to use for the Jackson project website and newsletter).
6. Click “Send Lightbox”

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Where may I make changes to my personal information, including password?

Changes to your account information may be made by selecting “My Account”. This is accessible in either the left menu, under “My Account” or, if you are logged into your account already, the top right corner. Simply click on “My Account”. If you are not yet logged in, account information from the upper right corner will not be visible. If you are not logged in and you select “My Account” from the left menu, you will be prompted for your Member name and Password before your account information is displayed.

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Do you off invoices for orders?

Yes.

If you have paid for and download an image, you may choose to have an invoice printed by:
1. Select “Designers” from the tabs at the top of the screen in orange selection menu.
2. Select “My Downloads”. This will display the images that you have download. Images are displayed by date with the most recently downloaded images displayed first.
3. From the right hand column, select “Display Invoice”.

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Why am I not receiving communication emails from you?

We recognize the use for spam filters in this day an age.

If you registered with our site and did not receive any communications, it is more than likely that your email has been blocked by a spam blocker or a filter you may have on your email. Different email providers (such as Gmail, Hotmail, Yahoo Mail, etc.), will have different ways to turn on or off filters. Please ensure that you allow email from imagecatalog.com or you may not receive any correspondence.

Image Catalog sends correspondence when you set up an account and when you upload and download files. We also may periodically send out site updates through email.

SPAM ARREST. If you use Spam Arrest, please ensure you have your account set up to receive emails from ImageCatalog.com.

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How can I search for my images on your site?

Searching for images on Image Catalog is easy.

Option 1
The first way to search is from the search box located in the upper left hand corner under the orange title bar. Simply enter your search word and click “Search”. This will bring up all options for your search term.

You may choose to change how many images per page are displayed in increments of 10, from 10 – 50. (i.e., 10 per page, 20 per page, 30 per page…).

Option 2
Categories Tab. From the top orange selection menu, select “Categories”. This will display a list of the categories available on Image Catalog. From this top menu, make your selection.

Once you have made your selection, you may refine your selections from a sub category menu that appears just above the images displayed.

Option 3
From the left menu, select “Browse Categories”. This will give you an overview of the categories that are available. From this main menu, you can see a complete overview of all categories and make your selection directly to a sub category.

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Do you Offer EXIF information for photos? What is EXIF information?

Image Catalog offers access to EXIF information. EXIF information, (EXchangeable Image file Format), is the information that your camera stores to an image for shooting information. From this information you can learn the make and model of camera that took the photo, F-Stop settings, ISO speed, and more. This information may be particularly helpful to photographers observing other photographers photos.

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